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What specialties does JLS Transcription Solutions cover?
What types of reports does JLS Transcription Solutions handle?
What turnaround times can I expect?
What if my customer dictates over the weekend?
What are the payment methods and how often does JLS Transcription Solutions invoice?
How is the dictation processed?
How is security ensured during transmission?
How does JLS Transcription Solutions maintain security and privacy of patient information? Are you HIPPA compliant?
Does JLS Transcription Solutions follow a particular format?
Can JLS Transcription Solutions design templates?
How long does JLS Transcription Solutions archive transcriptions? What charges are involved?
What is JLS Transcription Solutions' quality assurance policy?
What word processing software does JLS Transcription Solutions use to transcribe dictations?
Which recording and handheld systems do JLS Transcription Solutions support?
What backup provisions has JLS Transcription Solutions made?
What cost savings can my customer expect by using JLS Transcription Solutions?
What are JLS Transcription Solutions' customer service hours?
What specialties does JLS Transcription Solutions cover?
We cover all types of specialties, including:
- Cardiology
- Dermatology
- Endocrinology
- ENT
- Family medicine
- Gastroenterology
- Internal medicine
- Neurology
- Obstetrics and Gynecology
- Ophthalmology
- Orthopedics and Rehabilitation
- Pediatrics
- Podiatry
- Psychiatric
- Pulmonary medicine
- Radiology/Oncology
- Urology
What types of reports does JLS Transcription Solutions handle?
We handle a wide variety of reports, including:
- Cardiac catheterization reports
- Consultation reports
- Discharge summaries
- Duplex venous scan reports
- 2-D Echocardiography reports
- EEG laboratory reports
- Emergency room reports
- Operative notes/procedures
- Psychiatry discharge summaries
- Radiology reports
- Rehab notes
- S.O.A.P.
- All customized reports
What turnaround times can I expect?
Generally speaking, we turn around all STAT reports in less than 4 hours. All other reports are turned within 24 hours, with 65% being within 12 hours.
What if my customer dictates over the weekend?
The same turnaround times apply. We operate on three shifts 365 days/year.
What are the payment methods and how often does JLS Transcription Solutions invoice?
Invoices are usually sent every two weeks for work processed in that time. However, we are willing to accommodate and customize our billing practices to suit your needs. The invoice provides the details of lines per job. Payment can be by check, bank draft, or wire transfer.
How is the dictation processed?
Your customer's work will be assigned through a secured ftp site to a dedicated team of medical transcriptionist(s), editor(s), and proofreader(s) based on your specialty and estimated dictation load. The transcribed work will be returned to your customer through the secured ftp site. We can also send the work via email if your customer prefers.
How is security ensured during transmission?
Secure socket layer encryption (SSL) endures all communication between your server and our server is protected by 128-bit encryption prior to transfer. Thus, electronic medical records are accessible only by those with security clearance
How does JLS Transcription Solutions maintain security and privacy of patient information? Are you HIPPA compliant?
We maintain administrative controls such as systems certifications, chain of trust partner agreements, contingency plans, formal record processing mechanisms, internal audits, information access controls, personnel security, security incident procedures, security management processes, termination procedures, and awareness training programs.
All transcriptionists and supporting staff sign non-disclosure and confidentiality agreements before employment; the agreements are in effect for two years following departure.
Data confidentiality and integrity are ensured by access control, audit control, authorization control, data authentication, and entity authentication.
We maintain compliance with current HIPPA regulations.
Does JLS Transcription Solutions follow a particular format?
We ask that you or your customer provides the standard format they wish us to use.
Can JLS Transcription Solutions design templates?
Yes, we can design templates that best suit your customer's requirements.
How long does JLS Transcription Solutions archive transcriptions? What charges are involved?
We keep all transcriptions attached with the respective voice files for at least 12 months. Longer retention is available on request. There is no charge associated with archives.
What is JLS Transcription Solutions' quality assurance policy?
Providing our clients with accurate transcriptions is our primary goal. All transcribed documents are checked by quality analysts, editors, and proofreaders for errors, omissions, and formatting to ensure a minimum of 99% accuracy.
What word processing software does JLS Transcription Solutions use?
We use Microsoft Word to transcribe the dictations. However, we are open to delivering transcripts that are compatible with your software.
Which recording and handheld systems do JLS Transcription Solutions support?
We can support all dictation systems and handheld recorders.
What backup provisions has JLS Transcription Solutions made?
Our servers are built with fault tolerance mirrored drives. A redundant system is ready in case of failure. A backup system is also ready off site in case the primary system fails.
What cost savings can my customer expect by using JLS Transcription Solutions?
We have researched this and found that your customers can expect about 30% or more less cost than doing transcriptions in house.
What are JLS Transcription Solutions' customer service hours?
Customer service is available 24 / 365. We never close!
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